INFECTION CONTROL AND PERSONAL SAFETY
Patient and personal safety is our utmost priority. We follow all recommended and required sanitation and infection control policies as set out by the College of Massage Therapists BC.
If you are experiencing any symptoms of illness, we ask you to please stay home until you are well. Once symptom-free, we are happy to see you for a treatment.
LATE CANCELLATION AND NO SHOW POLICY
Your appointment time is reserved just for you. A late cancellation or missed visit leaves a hole in the therapists’ day.
24 hours advanced notice is required for all cancellations.
Patients who provide less than 24 hours notice, or miss their appointment will be charged a cancellation fee equal to the FULL VALUE of the appointment.
We DO NOT and CANNOT direct bill to extended health benefits for MISSED APPOINTMENTS.